Our General Terms and Conditions:
Interface only acts as an intermediary between the respective hotel and the guest when reserving a room.
The mediation agreement is concluded by sending the booking confirmation unless
an objection is raised by the guest within 10 days.
All changes to the reservation order must be in writing and must be sent to interface.
Any price changes by the service provider shall be communicated to the customer at least 4 months before they become effective.
The invoice amount is to be paid to interface no later than the date specified in the booking confirmation and invoice.
The guest can withdraw from the trip at any time prior to departure. The receipt of the cancellation notice by interface is decisive.
We recommend stating your cancellation in writing. Our flat rate fees for cancellation
As a rule:
Up to 60 days before departure, 15% of the invoice amount
Up to 42 days before departure, 25% of the invoice amount
Up to 30 days before departure, 40% of the invoice amount
Up to 14 days before departure, 60% of the invoice amount
Up to 7 days before departure, 80% of the invoice amount
Less than 7 days before departure, 95% of the invoice amount
This applies even if the booked service without cancellation notice is not utilised (no-show fee).
In principle, however, the cancellation condition of each hotel must be observed.
No fees are charged for the first rebooking/change of name. From the second rebooking/change of name, up to 22 days before departure, €16.00 must be paid per person. Rebooking from the 21st day before the start of the stay is counted as a cancellation in accordance with Section 6 and is considered a new registration. €16.00 must also be paid per person for name changes accepted by interface. A rebooking occurs when the hotel or length of stay is changed.
Interface owes the proper hotel reservation according to the booking confirmation. With respect to warranty claims, the guests are entitled to the rights arising from the German Travel Contract Law that applies analogously to this contractual relationship in this respect.
The contractual liability for damages is limited to the total amount of three times the accommodation price, if the loss of the guest was caused neither intentionally nor due to gross negligence by interface.
The limitation of liability to three times the accommodation price also applies if interface is responsible for the loss a guest incurs solely due to the fault of the service provider.
All ancillary agreements must be in writing. German law is recognised by all parties.
Jurisdiction for registered traders and cases against interface is the local or district court responsible for the registered office.